FAQ

Have a question? The answer might be found here.

Software Help:

Q: Windows "Smart Screen" tells me it protected me when I try to run your software. Did I download a virus?

A: Of course not. We're not in the business of infecting people with the software that we've spent years building. Click the "More Info" link on the Smartscreen popup and a "Run Anyway" button will appear that will let you use our software.

Q: Why does my browser/operating system/antivirus alert me that a file I've downloaded from you is dangerous?

A: There is no malware to be concerned about as long as you've downloaded the file(s) directly from our website (deftware.org).We cannot speak for anything you've downloaded from other websites, even if it appears to be our software. We are working on acquiring a code-signing certificate that allows us to digitally sign our software in order to eliminate "Unknown Publisher" alerts and warnings from browsers, operating systems, and antivirus software.

Q: I am trying to do ... and can't figure it out, what should I do?

A: We recommend starting with the interactive tutorials that are included with PixelCNC. They can be found under the Help menu in PixelCNC and provide a step-by-step walkthrough to creating different effects and using different functionality. You can also check out our YouTube channel where we post tutorial and how-to videos, or email us at support@deftware.org with your questions and we'll be glad to help. We are working on setting up a new public forum/messageboard where we and everyone else can answer each other's questions, in the meantime you can visit our existing online messageboard to create an account and post your questions by clicking 'Forum' on the navigation bar at the top of our site..

Product Keys:

Q: Can I use my product key to activate PixelCNC on more than one computer?

A: Yes, but your key can become invalidated if it is used to activate PixelCNC too many times. Keep your key private and safe from being stolen by others who might give it away freely online and cause it to become invalidated.

Q: Why is the program running as a free trial after I activated it?

A: If the software is run as a different Windows user, or after a system hardware upgrade, it will need to be re-activated using the product key for that user or hardware configuration.

Q: What happens if I lose my product key?

A: You will need to be able to prove ownership either by contacting us via the email address you used to purchase our software, or by verifying payment method details (show us your payment receipt), and we will re-send you your product key.

Refund Policy:

Holocraft is sold as-is and we are unable to refund purchases as we cannot revoke access to it. PixelCNC, however, is refundable as we can revoke product keys that are used for activation. We don't want to keep your money if you are not going to be able to get value out of PixelCNC. Refunds will be issued within two weeks of the refund request but usually go through within a few days.

If you have any other questions please let us know by emailing us at support@deftware.org